Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Market On Me (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://marketonme.com/portal
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good humidifier. Came a whole)
работает отлично, маленький но хватает на столе рабочем
Very cute humidifier! It's very nice that the store gave a gift in the form of a mask for sleep.
Looks great, now the main thing that works well!
In general, the product corresponds to the description, but it is made of G * VNA and sticks, I dropped it in distances less than my stretched hand, and the top body of of of This thing is only for the interior, there is little sense of it
Did not work initially
Came without a deer but moisturizes well
The humidifier came quickly, delivered directly home, which is very convenient. Works well, shines unobtrusively, sleep does not interfere
Very nice. The room, of course, will not moisturize. But the headboard of the baby's crib is quite itself.
Only 5 seconds burns 3 colors and everything and is cut out Not very good thing
Disappointed.
Good!
It came, everything works like. later I'll add
слишком слабое устройство. эффект вряд-ли будет заметен. но красивое.
The order arrived literally in 6 days. Pleasantly surprised by the delivery by courier to the door) externally everything is fine, only from below on the rewind there were small dirt, but they without problems were cleaned with a damp cloth
Very cute humidifier. I came quickly, everything works. Before turning on, wet the filter or wait for 10 minutes (it will wet itself) and make a small hole on top. And everything will be peeks
The device is very small))) the delivery is fast (in Pyaterochka received) the package was torn completely, all the contents were in sight, the box was strongly crumworn- Carriers big minus!!!
All is well. When you first turn on, you need to wet the cartridge.
Thanks for the mask for sleep))
Маловат,конечно. Пока особых плюсов не заметила. если помыть полы,влажность больше поднимается.
Cool thing .. Small, but effective.
Came during, in the kit there was a small present in the form of night glasses, tried immediately, everything works as in the description)
The humidifier came in a faulty state! I hope that the store will solve this problem quickly and adequately!
Fully corresponds to the description, a small kid) bought himself for a workplace. It works in two modes-1. continuous steam, or a second after a second, silent, if of course in total silence, you can hear the sound of the pair.
Пришло очень быстро. В подарок ещё положила маску для сна. Очень мило. Инструкция на английском, всё понятно
Thanks received. Bear or dog releases up steam and flashing from the window
Thank you very much, dear store! Humidifier Super!!! Very fast delivery, good packing + Gift (mask for sleep) I'm very satisfied, thank you very much!!! With the upcoming holidays! Good luck and prosperity to your store!!!
тихий,маленький,если будет работать постоянно,то может и справится с задачей! пришел за неделю примерно, ибо из России в Россию и шёл)