Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Market On Me (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://marketonme.com/portal
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
Very good, I like it
Shipping was very fast, it gives you cool air.
The fan fully corresponds to the description. Qualitatively made, it's nice to hold in hands and on the neck too. Very suitable for gift. Delivery three weeks.
Very good product. It has 3 settings and setting 1 is enough for me (it creates a nice cool breeze). Settings 2 & 3 are too noisy. Seller shipped item fast and it arrived in my country (New Zealand) in 3 weeks using Singapore Post.
Product with good finish, good at ventilation power (3 levels) meets set.
Very nice!!! Blows air against neck and upwards towards head efficiently. Not worried about long hair getting caught in the vents. Comfortable on neck and while I can hear the fan, it is not obtrusive or loud.
Fast shipping
Receive after 19 days. Nicely packed. It works perfectly. You can set it from low to high. The weight is 260 grams.
Item arrived safely, only the box is damaged. Fan working, charging also working. Build quality is not very smooth.
Arrived very quickly. Is exactly as described. Neck feels very cool, and I look forward to using this in the hot summer heat. Very happy with purchase. Thank you :)
Excellent product, excellent quality, arrived quickly, very satisfied and recommend, I will buy more !!! For a long time I was looking for such a product ...
Its a nice neck fan, especially nice for working outdoors in the heat. Even with 4000 mah the battery doesn't last long but that is fair enough for a portable device like this.
This product is as described and is like the photos. I got the green coloured and it does look like the green as advertised. The fan is string but not strong enough that it will blow your hair out. I’m also slightly concerned about my hair going into the fan because it is directly facing upwards. So far my hair hasn’t caused any issue but if it does, I will update. P.s No photos as it’s with my mother
Delivery is fast, already tried, everything works, not a bad thing, blowing both in the neck and face.
It came very quickly. Packed well, nothing crumpled. The fan came loaded. Works fine. In the kit there is a cable for charging and instruction in English and Chinese. Battery claim 4000 Ma. Blowing well even at 1 speed. Almost can't hear.
Quite a convenient device. Keeps well, blows palpably. The box was crumpled, but the device itself did not suffer.
The item received in good condition. Cooling. But find that it’s heavy. The neck gets tired after a while. Otherwise, the quality is exceptionally good.
Nikel
겁나 무거움..옆으로 벌어지지 않음.. 1~3단까지 소리만크고 강도가 약함 (저는그렇게느낌) 목 두꺼운분들은 개목걸이됨 last picture 강도3번째 날라가지를 않암
Excellent fan, blowing enough. With the store did not communicate, the parcel was tracked by the track number. The seller sent the goods the next day. The parcel came before the estimated time limit.
Saved me in the heat
Very good material plus description corresponds to the article I recommend this Others hereby to
Before Khabarovsk came a parcel of three weeks. Why is the sorting center being asked to build in Vladivostok, to continue to pass the parcels through the MSC... nonsense. On the product there are no complaints, slightly crumpled box, but not a gift, so no complaints. Was pleasantly surprised by the package, the package with antiseptic was worn on the "collar". Works fine, the mother is happy. There are no instructions for Russian, but there's nothing difficult to translate and sort out. I'm happy with the purchase, I recommend the store. Photos are full here, full compliance with the claimed.
The delivery time is much longer than expected, but I am satisfied with the item
Really works. Pretty much blowing at 3 speeds. From above, a small button, pressing it, you can switch the intensity mode and turn it off.
The goods came quickly, the box is crumpled, but the goods are intact, works on hurray, cools well, but if you sweat, then it is better not to use to use Quickly you can sheet, but in general, the perfect product.
Easy & fast service. Item arrived as described & was delivered even before promised.
Заказ получила очень быстро. Качество вентилятора хорошее. Заказом очень довольна.
Above my expectations, at maximum third mode worked 4.5 hours, charging time 2.5 hours, blowing well... Take it.
It gets very loose to me, I think it lacks power and tiresome when you 've been wearing it for A long time, I 've returned it
The store is excellent, the messages respond quickly, contact and responsive. The fan corresponds to the seller's photo. Looks very good, made of quality plastic. Came in a branded box, the charging cord Type C is hidden inside the box. It's loaded. It works quietly. The blowing power was enough for me. I did not like the other one. Behind such a weak flow that is not felt, it blows well only on the sides. Air flow is directed into the ears and lower jaw! Straight way to the cold. On the face does not fall at all. Sent the fan back by system free refund. I will look for other models.
Excellent thing, sorry took a green, it is necessary to take a white or black, no one is distinguished from the headphones (asked a lot of whom) blowing around the rim area,,, But the thing is good and quality.
Even double price its merits is only less noize. Hope better endurance,,
Perfect, has to see if it really can handle the heat והלחוץ outdoors
Shipping is for weeks from looks to arrive in between feel of living? Cool and old turn provocatively open backless real advantages
Received very quickly. Very good product. Thank you JISULIFE
The order was delivered faster than the declared date. Everything came perfectly packed. The quality of the product is at a high level. Its function performs. I was afraid that I could blow it from him, so they were used by children, but my fears were in vain. The neck is slightly heavy, but not critical. Charging was enough for a long time. Passed the exam on driving in the heat with him, in the auto conday was turned off)... Taking the exam Long asked where it took, the situation was discharged, the exam was passed)! I recommend to buy.
greattttttt. love it. thank you ❤️❤️
Shipped and received exceptionally quick. Item is as advertised and I’m very pleased with my purchase. I do find the wind even on level 3 is not super strong but pleasant enough and there’s pretty much no sound that’s annoying. Highly recommended.
me encanta...va genial...un poco de ruido pero bien..no me comunique con el vendedor....el envio tardo mas de lo normal
bien
It came in a week and a half. On the power I thought that it was stronger, but it will come down. I'll take it on vacation. There are three degrees of blowing) cord included
Very fast delivery store well done I recommend it had to be intact and safe!
Delivery to Mo in 14 days, the goods were tracked!!! came in a cardboard box, the packing is whole, charged, there is a cord for charging. 3 speeds, 2 and 3 speeds noisy. Seller recommend!!! Sorry for the Heat ended, as I try, I'll add a review.
Convenient fan. The quality of performance is really good. Of course there are models and cheaper, but when compared, you understand that this is made much more convenient.
Okey
So good to satisfy ^^ Lot pashmina or order bead key ~^^
Write only. Weight is people feeling according different or moderate degree
Just the coolest service! From the Heart I recommend! There were problems with one of the ordered fans, the store instantly responded and sent a replacement with courier delivery. Could Put 6 stars-would put if there was an opportunity! Just from the heart thank you! A +++
It came to Krasnodar region for 12 days in Postamat Pyaterochka Thing like good, made qualitatively relatively, Packing have commodity kind, blowing in 3-mode