Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Market On Me (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://marketonme.com/portal
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
Cleans perfectly, but there is no container, it is often necessary to clean, the fastening (plastic) through 15 opening/cleaning one is delayed, and the machine does not work because of. It is necessary to hold, which is very not convenient when using
It came super fast. Within 2 weeks I think. It was already charged and ready to use. After charging it myself again it had slightly more power but overall I wish it were a bit stronger. You uave to go over the same spot quite a few times until all fuzz is removed.
Все как в описании, товаром довольна
Think more shipping is quickly grew and products to normal operation.. How long does the brown paper bag
When working after a while turns off, while not being filled. It's not convenient. You have to clean every minute.
Excellent
Good, useful thing.
Good product, pleasantly surprised by the quality and operation, very happy
L i loaded lasted less than 10 minutes
Super thing. Perfectly removes pellets.
New
It came quickly, the bullshit is full, for this money you can buy, better!
The goods did not come, the money was returned
Доставка в Украину 20 дней, получила в почтамате возле дома. Упаковка отличная, машинка работает, на деле посмотрим. Спасибо за быструю доставку
товар застрял на таможне и не пришёл, но продавец порядочный, вернул деньги, всё обьяснил, товар заказал у него за нового, рекомендую хорошего продавца!
Not exactly the same as the photo, the brand is attached with self-adhesive and looks delicate, I don't know how long it lasts.
The goods came in a defective condition, the return is free, the money was returned. I ordered Xiaomi after, quite another thing.
Delivery in less than 3 weeks, with the store did not communicate, very well removes pellets
Power is weak. nothing does not really remove
Not powerful enough!
Corresponds to the description. Works. Kit.
Quality is extremely low. Cheap plastic, flimsy design. The outer cover is held on two plastic pins. One of which was broken before use.
Good Machine, pile work does. Came quickly, the package is not crumpled. Thank you store!
Cleans chic. took as a gift to the aunt)
Is working
no cumple su función. por el valor,es plata perdida.
Flimsy, badly fixed element with a grid.