Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Market On Me (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://marketonme.com/portal
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
One of the three bottles loses water and does not turn on the LED lights in clean mode. The others at the moment work properly
Testing.
Бутылка пришла примерно за 10 дней(отправка по России). Коробочка целая, все нормально. Была полностью разряжена не включалась(((, заряжал 4 часа, моргала красная лампочка при зарядке, потом потухла, зарядилась. Залил бутиллир.воды из магазина и два раза прогнал, два цикла. Оставил потом на сутки закрытую. Мембрана получается активировалась. Слил эту воду, потом залил чистой воды ( с начальным ОВП 312, водород-0) и включил, после первого цикла пяти минут вода стала ОВП минус -579, а водород показал прибор- ppb1156, потом поставил на второй цикл эту же воду и после второго, еще пяти минут работы: вода стала ОВП минус- 644. а водород показал 1272. В общем не большая разница получилась. Посмотрим сколько проживет этот пластмассовый "девайс"?
Delivery five days in M. O. courier to the door. all norms, purchase is satisfied. I recommend.
Delivery a week before St. Petersburg. I shoot a star for sending goods to the other end of the city in Pyaterochka. On what principle was chosen this address I do not know. I got it at the cash desk. Packed in a branded box, there is a wire for charging, instruction and a certificate of quality and conformity. Good quality bottle, good plastic, good quality. Nothing cracks does not hang out. The backlight works well. Charges a bottle of hours for 3-4 hours, one charge is enough for 4 cycles, the latter already blinks only red, which signals the discharge. Water measurements did not do, but the taste of water changes, it becomes softer. Super healing properties did not notice)
Everything as in the description seems to work! only Color Music is not in the topic!
Thank you, everything is fine
Advertising is not true, not all the characteristics are real
Works, today I just got turned on in the power supply and charges the water, until I tried, I went about a month
The load lasts for 4 times and you have to reload it.
The bottle came scratched. But its functions are not affected. Everything works. Little holds a charge, but for a day enough
Cool bottle
Awesome product. The water feels energized and fresh!