Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Market On Me (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://marketonme.com/portal
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
Bottle norms. The first order returned to the store and minus 2 weeks of waiting. Sent again and about the miracle, arrived in a month.
Does not leak
The presence is a little unpleasant smell, but eventually weathered
Exactly as in the picture, I haven't tried it but I know well.
Quite, only sold for a long time
The warmer was surprisingly good, nothing flows to sleep with it every day and in winter e o straight High, Dr. SAB went a couple of weeks
Everything came intact and safe until I tried in action after adding a review
The warmer came in 20 days, tracked. The warmer corresponds to the description, but very much stinks of rubber, but I hope it gets out. You can pour boiling water, the warmer is very soft and not firm that is good, now I sit gray handles very good warmer! With the size in the palm of your hand, in cold weather, a cool thing) I advise)
Small and cute!!! Holder hot water and on the great.. Loved Thank you very much
There were some stains on the very sweet cover part but it arrived fast than expected nice I did not contact store
its quite small and haven't used it yet but u should buy it
I love the adorable little design! I hope to use this to keep a little warmer through the winter
With the view of dovoli is not extinguished) Che did not vicoristovali, for children Sam Te)
I thought it would be more but it's okay, one leg gets in
The warmer is very good for its money. Long keeps the heat, does not leak, closes tightly
Nice!
Llego rápido y se ve de buena calidad, probé que no tuviera filtraciones de agua y todo bien. Tiene la ventaja que no ocupas mucha agua
The heating pad is very cute, the water holds well, the hands warm cool, transparent, with cute paws, very gentle color. I'm happy with the purchase.
Cuties bottle. Very handy and easy to carry. The only issue I feel about it is that when poured with hot water it’s plastic becomes very soft and thin and gives a feeling of fragile product.
More than expected, does not leak, cute drawing)
Super little thing
Классная, красивая, маленькая, рисунок чёткий, в кипяточке промыть и продинфецировать и готова к использованию, удобная вещь, тем более, если не любите таскать с собой бутылки. Советую ✨✨
их две, обе очаровательны
This is a very nice warmer! Heat keeps for 40 minutes
Beautiful though somewhat small
Everything suits me :) does not leak, comfortable, came in two weeks, it's even very fast, thank you very much the drawing is wonderful
The order arrived intact, all as in the picture, the truth was a little in the dust, but it's not scary. Inside there is an unpleasant smell, but I hope that it will fade. Until I filled the heating pad with hot water, I'm interested at what temperature this warmer will withstand.
К сожалению не получила!Заказ потерялся!Ждала 3 месяца!Открыла спор,деньги вернули! Спасибо!
This is SOOOO cute! Yay!! The texture is sooo nice. And it good for traveling when you need a fill up!!<3
Cutie
The order came very quickly, everything was tracked, thank you to the store! The goods is according to the description
The quality is excellent, nothing leaks, a small cute warmer ^ ^
Suuupeeer! I thought she was smaller, but she is happy with the big, everything is super!!! Delivery fast)
Came in 3 weeks
I ordered a color, and this unicorn fell out, the smell is strong enough rubber, but what do you expect for such a price?
Excellent warmer, not yet used. I did not communicate with the store. Drove for 2 months.
I'm buying 2 Super things already. The first failed and broke
amei, chegou rápido e em perfeito estado!! O preço também é muito bom.
Super, does not wipe, came for 2 types
классненько, но подвела почта России (как всегда) + подарочек))
A little groin, delivered very quickly, durable and the picture is beautiful.
I arrive in perfect condition. Very nice design. I hope the heat is kept well.
Delivery 21 days to ukrmail. A little bent, but from the hot water came in shape. The picture is only on one side. A warmer the size of a palm, it will be convenient to lay on the forehead. The volume of water about 275 ml holds. The lid is plastic, without any rubber seals. I tried it, it does not leak. The only negative is that you can not completely pour water from the heater.
It's very good, I feel it will be very practical for cold days, I like it quite :)
Very nice! It came 7 days before Moscow. The store put the goods in one parcel with other sellers. Haven't used yet
Norms class
It came to Ekaterinburg, one parcel together with other goods, in 3 weeks. Quite satisfied, corresponds to the photo, with its function copes, the water does not lie)
Cute transparent bottles, but leak. I got the money back. But the second time I will not risk buying.
Beautiful, fast shipping
Looks good until I used