Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Market On Me (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://marketonme.com/portal
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
e chinês mas da pra entender
Courier delivered. But the parcel was hidden like everything was not tried in work.
The store sent quickly. But then, something not clear. In general, the delivery is 54 days. I tried, everything works. Washes well.
Быстро и качественно. Спасибо.
Works :) That's all I expected from the bath :) The instruction in Chinese and English, the buttons are also signed by two languages. Plastic joints are a little not even. Between the plastic body and the bath itself, there is a gap of about 1mm, if anyone cares. The lid sits quite tightly, but it is necessary to correct to avoid excessive vibration. The sound is quite normal, does not bother at least.
Good works I am happy
OK
The box is all crumpled but the device is not damaged.
Thank you
Ordered 11,11,21. At the point of issue meest Express in Poltava region 30,12,21 received. Well, very not fast delivery, with very strange logistics. The parcel was marked in Kazakhstan, Russia, Belarus, Poland and came to Lviv (Ukraine). Tracked all the way. Packed soundly. In a branded box-for a gift possible! Description fully corresponds. Nothing's broken. As for the purposes of my purchase-the device is chic! The store is not zhlob-the prices are adequate, the quality-time will show. I have another purchase from this seller. Recommend!!!
Recommend everything right!
It's been a long time... It came whole, it works fine.
Washing toy, in the sense that flimsy, badly glued, the plastic of the case is thin. But it works like a beast. Cleans well.
Excellent Product
Okey
Came quickly, average according to the characteristics of the Bath, for domestic use will go, thanks to the store
The item came defective. I do not advise ordering
Delivery came before the deadline for 2 weeks, which is very good. I liked what is packed well. I advise the store. Thank you
Chegou tudo certinho
good very good
Доставлено быстро. Все как в описании. Работает.
Дааа качество товара уже не то. Ранее уже покупался именно такой же аппарат
I came quickly. The goods are good, checked. I take not the first time. Seller recommend.