Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Market On Me (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://marketonme.com/portal
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
Q&A
The floor really washes, I run twice. Easy to control. One minus-charging lasts for a short time and charges too long. And so an excellent gender washer.
I really like it, but it does not have very good instructions, works good.
Delivered by courier very quickly until I experienced
This is the 5th vacuum cleaner. Three as a gift, two for yourself. The first broke down after a year of use, but I think that he justified himself by 1000%-no cleaner will wash the floor every day for 1t. R. Per month. Wooden floors, parquet, tile with corrugated pattern "under the tree" and laminate washes normally. Expected does not wash corners, but walk with a damp cloth once a week in the corners and skirting is no problem at all. In a house with small children an indispensable thing. I stopped annoying when someone spills something, especially sticky-you run a vacuum cleaner and it's washing everything.
Excellent assistant, thank you to the store
Of course, you wash it yourself better, but for every day wet cleaning will do. Apartment 53 square meters, every day a alternate room, TC charge is not enough for one room.
If you have tiles porcelain granite then the vacuum cleaner will not wash and collect dirty water. I have tile 18x59 given the uneven, there are puddles of water and smeared dirt. Apparatus only for flat floors, such as linoleum or laminate
My job came after all. The floors are washing perfectly. Now I have a Fedor who is sweeping and a Mana that washes. While you're working, and there's no time for cleaning, just superrrr. Of course, the person does not replace, general cleaning will not spend, but to maintain cleanliness and whatever is not liplo anything to the feet, just not a replacement. I definitely advise all such assistants. Seller recommend. I took a vacuum cleaner for 10800 rubles.
Tried 1 time. It's okay. Russia, sent to the store Pyaterochka. It's whole.
Great thing! But I will say about one drawback (perhaps this is only my copy turned out to be like this): the curtain, which should collect excess moisture does not reach the floor, so the, with a weighting agent works very effectively, for this money there are no analogs. In short, take it, I recommend!
The floors wash well, with its function copes. Inconvenient design for draining water. Water is partially left in the tank.
Excellent très satisfaite et agréablement surprise de l’efficacité. Apres avoir passé la balayeuse un bon nettoyage le temps que vois faites autre chose! Merveilleux
Первый раз сталкиваюсь с доставкой не на почту или курьером,а в ближайщий к дому супермаркет.Тоже вполне удобно,приходит смс на телефон,что товар на месте,и код,который надо назвать кассиру,чтоб его получить. По поводу самого товара,не тестировался,покупался в подарок.
Bad water came out of the injectors. He blew the air in his mouth and earned it. He does not return to the base himself and does not leave. The phone does not connect.
Доставил курьер на седьмой день. Упаковка в порядке, комплект полный. Сразу поставила на зарядку, т.к. пришёл разряженный. Через три часа пустила в работу. Принцип его работы мне остался не понятен. Тупенький, ездеет хаотично, не смотря на установленный режим, приложения нет. Не впечатлило... Запустила после робота пылесоса, но не смотря на это собрал ещё кучу мусора. После него запустила снова пылесос, тот снова собрал мелкодисперсную пыль. И снова запустила поломой, и снова он собрал грязюку))). Действительно ощущение, что они сами генерируют грязь.Ожидания были выше... Оставляет/льет воду, и если это случается на прохождении невысокого порожка это понятно, на на ровном месте - необъяснимо. Где помыл, где нет, не понятно, разводы на ламинате оставляет. Но наверно я просто многого хотела. По большому счету заявленную работу выполняет, середину моет. Наверно это тоже хорошо, ну или лучше, чем самой корячится и тратить время. Имеет место быть.
Qualitatively manufactured, well packed, delivered on time goods. Works without complaints. Many thanks to the manufacturer and store With the seller did not communicate, the order is executed qualitatively through the site
хаотично движется после змейки, но моет
The vacuum cleaner washes well enough, it all depends on the pollution of the room. I liked the "dedicated territory" mode, it does not leave the room then. You put in the doorway of the room in the middle, "face" so let's say to the window, but it will be washed across. The washer has a kind of motion algorithm and it's better not to climb to it, everything will be fine. When the washer passes the joints with small powders between the premises, about them it can leave small puddles of water, so if laminate, you need to monitor. After cleaning, everything is disassembled and washed very quickly and simply.
Everything is super, washes well sold quickly, in 8 days came to the city here only delivery DPD two weeks carried, was delivery by courier to the door to the window.
Well collects dirt, on the tile there are a little divorce, laminate washes perfectly, satisfied. Packed well though and damaged on delivery box, the robot itself did not suffer
Запустили после уборки - все равно вода в нем осталась грязная, так что со своей задачей справляется. Но, конечно, туповатый девайс, я бы лучше 450 версию взяла. Например если выезжает за пределы комнаты, может начать биться в стену в сторону этой комнаты каждые 20 см пути)) Но если его запирать, то нормально. Преодолевает по инструкции пороги 3мм, так что между комнатами катается с трудом и под ним в этот момент разливаются небольшие лужи.
Everything corresponds to the description, with strong pollution of course did not cope, for daily cleaning just super. Quickly sent, reached in 2 weeks. Are satisfied
Good Machine. I 've been using it for two weeks. No complaints. It's quiet.
It's just a miracle thing. It removes well, does not make much noise. Very happy with the purchase
For daily wet cleaning excellent assistant
It's ok, hope will work long and happy. Delivery instant to Poland. I already have the second device of this company.
Great washer! DAA times in a row I turn on one room and cleanliness)
Delivery is fast, I liked everything very much .. After charging, I'll turn on-I'll check how it works. I was very afraid that I would not receive my robot, but the fears were in vain. Thanks to the store and the manufacturer of such useful devices! Now I'll take a robot and for dry cleaning.
Washes! No application, does not stop by and does not move from the base, but these are all toys. The washer is wonderful!!)) very satisfied. Delivery to Tula 4 days.
посылку отправили сразу.купила 11 ноября. а пришла 16.довольна ,советую
The robot came quickly, ahead of time. I got it at the cash desk in a shot. The floors wash, wipe with an important rag roller. I think between cleaning will not be bad to maintain cleanliness. Before use, it is necessary to pick up. Hair and wool collects well. Irreplaceable when cleaning under the bed, where not to get a mop.
The thing is cool, paired with a robot vacuum cleaner the result is perfect.
The first impression is good, I'm waiting for shampoo for him. I hope that there will be more glue)
в общем. я прочитала отзывы, посмотрела обзоры. и мне показалось, что он должен работать чуть получше. пришёл через 2 дня, принёс курьер. по работе. слишком мокрые следы оставляет после себя. в обзоре представлены кетчуп, засохший чай и тд, и он все оттирает. я брала пылесос, потому что меня бесят следы на ламинате от ног, или лап(знаете, когда наступил влажной ногой/лапой и остается след). так вот, даже если я мою сама каждый день полы, ори каждый день будут. так как каждый день мыть полы - это слишком много времени, я заказала робота-поломойщика. в общем, после робота если следы все равно немного остаются. но гораздо лучше, если просто пылесосить и вообще не мыть. у меня собака, дети. без пылесоса лучше не использовать, ибо шерсти в нем до фига соберётся, мыть не особо удобно. в паре с роботом пылесосом самое то. пылесос не очень умный. но вроде как помочь и закончит уборку. намного тише пылесоса.
Brought home in a couple of days. Seems to be working. I have tiles and laminate. The vacuum cleaner of their company works successfully for the 3rd year. I hope this one will work out too. Crazy and ordered more H70 and parents A4s)))
My best buy. Not really. One of two. The second is iLife vacuum cleaner robot. Well, a chic assistant. Washes, quiet, steep. I'm delighted. Yeah, he leaves some water on the floor, so what? It dries instantly. Does not harm this coating (does not have time to harm)
Gave the device to friends for housewarming. Kind of OK. I noticed that somehow chaotic he is riding after some time with zigzag. Still flimsy pen from him, you need to take it neatly. Base in the form of a tray-you need to put it on it yourself. Smoothly moves, not loud. Speaks English. The impression of a quality thing from packing, instructions, to details and General Assembly. I'll take myself one, only w450.
В принципе, что ожидали, то и получили. Тише обычного робота пылесоса, моет хорошо, даже не ожидали, что вода будет такой грязной. Минус, что иногда оставляет больше влаги чем надо, но это не его вина, а вина горбатой плитки. В комнате 21 метра заряда и воды хватает и еще с запасом. Доставили быстро прямо на дом.
Ideal, delivered in a stop earlier for a week! Today I tested-Super washes, slow only, compared to a simple robot vacuum cleaner, but on the other hand the main thing is that not with hands! Highly recommend.
The vacuum cleaner makes easy plug-in cleaning, copes with its functions
Came in 5 days. The floors really wash and good. Very quiet, compared to the robot vacuum cleaner. There is a cool chip: If you put it backwards to the room in which you do not want to wash the floors, then he will not enter that room. I liked it, everything is cool.
Эффективный, тихий, емкая батарея. Собирает много грязи, а возни с ним пара минут в день, воду поменять. «Глупый», никаких уже привычных для роботов карт, лидаров и пр, выезжает только за счёт упорства. Лучше всего закрыто его в комнате и пусть себе моет. Тем не менее, заканчивает уборку примерно в той же точке, в которой начинал. Препятствия, даже небольшие, преодолевает плохо. Крупную пыль собирает не в бак а на щетку, так что не надо рассматривать его как самостоятельный прибор- им лучше пользоваться после обычного робота-пылесоса. В общем- я очень доволен экономит время и помогает даже не поддерживать, а именно наводить чистоту. Доставка по РФ умеренно быстрая, с какого то склада в Москве. Правда не курьером в а одной из самых убогих служб- 5post, на кассу пятёрочки.
The vacuum cleaner is excellent. it washes great. Economical quiet, the divorce does not leave, very convenient in assembly, and disassembly. Definitely recommend to everyone. It's worth your money. 11612 R.
Робот хорош, я сделал на него полный обзор. Где он моет ламинат, плитку. Показываю как он это делает. Канал на Ютубе называется РАСПОКУПКА
The canvas is just super special thanks to the engineers who invented such a masterpiece very much makes life easier to take without thinking
Order came on time, well packed. Thank you so much!
отличная машина для ежедневного поддержания чистоты, я довольна)))
Cool thing, 50kv removed 1.5 times on one charge, after full cleaning, the vacuum cleaner showed that I can not clean up)))) so that works 1000 percent. Now the question is how much it will work, the quality of materials at the level)
The store is good, sent everything quickly. Brushes of a new sample. The robot works well. If the brush is not very wet before cleaning, then there are no stains on the laminate, provided the rubber scraper is clean. I wanted to order another w450 with navigation, but I probably will not. W400 for a small apartment I think even better. It does not make much noise, it seems that it washes, but I did not get the effect of WoW, perhaps because I once or twice run the canvases)) to purchase.
Divorce all the same leaves, it's a pity that cleaning products can not be used, and so dirt collects.