Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Market On Me (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://marketonme.com/portal
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
The box wasn't broken. Delivery 3 days to Ufa. Through China by chiar code without problems tied to the phone. The vacuum cleaner is really better than the previous model 1c (we also have it, so I compared it clearly so to speak).
This is the first vacuum cleaner, so there is nothing to compare, but I'm happy. For 2 weeks of use stuck only twice, once on the wires and the second confused in the towel that lay on the floor. On the carpets comes easily even folded twice. After a day it rolls and finds something. Every day you can run it with a catch will return.
Great robot, with Chinese region in MiHome
The goods is according to the description
Пришёл целый, рабочий, говорит на китайском и английском в заводской установке. С Алисой работает (в MiHome выбран китайским регион, правда от этого отклик довольно большой).
The goods came quickly, to the point of issue. Everything works, everything is fine.
Cool vacuum cleaner! good home assistant!
Order received. There was a slight delay by dates-due to our New Year holidays. The store-Jennifer-responsive, answered all questions. The vacuum cleaner itself: delivered directly to the apartment by courier, the package is whole, not crumpled. The vacuum cleaner connected without problems. The region, as many about it wrote, installed China-and it immediately appeared in the application. The map of the room was built from the first time, while building-collected dust half a container-with his wife surprised that so much dust, because. Cleaning before that was recently. The vacuum cleaner went even where I never thought he could get through. After building a card-divided the apartment by names-it was possible to remove rooms separately, put virtual walls. Washing (floor wipe)-also arranged-the rag gets wet evenly, everything wipes. A container of water with a high humidity mode was enough for 50 m2 of room-it's enough for me (if you put the average mode, then half of the container remains))))
Super Tech. For shipping to Canada extra took customs fee 30 $
Paid delivery in 5 countries in 40 days is something for such an expensive product. Robot
For the Chinese version be sure to choose the region of China, both in the Mi Home application and when you register the account, you need to choose the region of China
The courier brought it home, everything. Through Mi Home connected everything works.
Отличный аппарат....
The parcel went through Kazakhstan. brought to the apartment by courier. Just wrapped with scotch the packing of the vacuum cleaner itself. .. The Mi Home app was not able to install on your phone Samsung Galaxy s10e. I had to install it on the Xiaomi mother, it was easy, and Wi-Fi is running from from from
On 4pda there is an instruction how to include Russian language to this robot. Everything is done with the mobile Android app Mi Home from Vesa
Everything is cool except packaging. The regular box, which was crumpled and torn in the transport company. Delivered five. Such things.
I'm happy as an elephant! This charm perfectly collects dust, sand and dog's wool, dries from under the skirting literally. Wet cleaning is very good. I really liked the cleaning function of the specified area 1,5x1,5 m.
Took on sale Black Friday. Everything came in its best form, the Courier sdeca delivered to the address. As a gift, the store put a USB cord in a box with a robot, but nice. Reliable seller!!! Thank you!!!
The order came quickly, the vacuum cleaner works properly, I recommend, for correct work you need to choose the region of China
Cool vacuum cleaner! I advise everyone!
Delivery 1,5 months, very long despite of course 11.11, in work still checked, hope everything goes well!
Супер пылесос! Я очень доволен его работой
Received the product in about 20 days. Taxed as planned with the value 666 BRL, consistent with the product. Product came well packed in original box and manual in Chinese only. A tip for who will use the device with the app Mi Home is select the location as China, otherwise, the product can not sync or not have all features the app. My negative point is just the configuration is not very intuitive for who knows not Chinese or is out china server. But does not compromise the quality of the product. The first cleaning made it surprised with the amount of dust found during vacuuming, reach places as below furniture very easily.
Everything works
Посылку получил через 10дней,сразу как пришла УР г Глазов.Коробка местами дырявая,понимая, что посылка шла не напрямую,а через посредников.Все целое, без повреждений.Получил по быстрой доставке в пятерке.Пылесос работает на ура, к телефону подключил сразу,главное местоположение сделать Китай,но голосовое оповещение почему то не перешло на русский,а так все отлично.
Delivery is very and very fast-only 4 days to the door in Krasnodar free courier IML. But until then I did not even open it, because. Gift to his wife on ng. There will be something wrong, I'll add a review;)
быстро получил! буду разбираться. в комплект положили шнур с обычной вилкой,переходник покупать не нужно.
Came for a week in the Sverdlovsk region. Without any instructions, I turned it on in five minutes. 47% charging. The Mi Home app pre-tied to China, through QR cod tied to the phone, all in the app for Russian. And I went to clean it up. Under the bed, under the closet, everything is fine! Recommend!
It's daily needful. Robot is very smart and programmable. Quick shipment by the store who is very respectful and polite. Delivery Ok. Communication A+!
First day of use. I like everything for now. If I complement the review;)
Very happy to receive! Perfectly connects to the region of Russia and says Russian (for the above plush we use modified MiHome from vevs'a from the site kapiba.ru). Crawling, the map is building, the docking station finds. The only thing that I did not try is the shared cleaning.
Recebi em 20 dias com a embalagem totalmente intacta. Tive que pagar R$541,00 de imposto de importação. Liguei e ele varreu a casa toda e depois foi sozinho para o carregador. Não faz muito barulho. Eu não consegui configurar o app, pois avisa que não é liberado para o Brasil. O manual vem totalmente em Chinês. Mesmo assim eu gostei porque ele aspirou bem. Ele é bem maior do que aqueles outros mais baratos.
The cleaner arrived very quickly and in perfect condition. Needed to pay about 660 real rate.
Há problemas de tradução do Chines/ing lês para o portugues, o que pode levar para alguma dificuldade de entendimento do produto. porém o robo 2c é excelente, recomendo e chegou em 20 dias.
Excellent product and delivery! Robo very complete, technology, mapping, intelligence mapping of areas, application easy to use, very good… Quite liked… Delivery was super fast, in 15 days the product out of China, arrived in Brazil was taxed (60% of) something around 660 real
Chic robot vacuum cleaner. Extremely smart, without any problems with the connection (just need to choose the region of China in Mi Home). Took for a gift to parents, compared to our iLife A9s just sky and earth. There is no point in overpaying for the global version. The point of overpayment for robots up to those that raise the rag on the carpets, too, is not. In the interval from 0 to 40 T. Rub optimal choice
The parcel went for a long time, came with a delay of two weeks, mist Express. The number changed, so could not find, but was tracked by the store on request without problems. The seller contacted each time. The parcel came in the original packaging, wrapped with tape, without damage. Assembly installation a couple of minutes, setting mi-hom application and connecting without problems. Cleaning performs on hurray, collects cat pile, dust, small particles. Wet Cleaning also pleases. Compared to cleaning with a conventional vacuum cleaner, dust is still settled, after cleaning with a robot, the result is much higher than waiting. The apartment is clean. A couple of times clinging to the edges of the carpet, but easily freaked out, the defects in 1-2 cm move without problems. Purchase is satisfied, the daughter pleases the product, makes you remove more often. Thanks to the store. Recommend. I would like as a gift replaceable brushes and mop.
Builds a map after full cleaning. About a third cleaning removes faster, it is trained probably. Can be used without washing floors. Speaks Chinese and English out of the box. To connect to the application, select the region China.
I can not connect to the phone. I tried everything, and the region changed phones. As a result, I simply turn it on with the button and it itself rides. Vacuum cleaner is an excellent assistant! Cat's wool and hair collects well. Through the thresholds 2 cm passes. But if you put a container for wet cleaning, then a maximum of 1 cm threshold will pass. In general, very satisfied with the purchase! The store is very sociable. Asked for it, that would be the cost less indicated, so would not pay the duty. The seller replied that everything will do as needed :). I recommend the seller and the goods!
Great little vacuum!
Very working well and house built by clean Oh Countries should work with China, living away and very satisfied pathetic.
Choose another store. When placing an order, DHL was listed and delivery of 2 weeks, but the seller sent some exotic service and the order drove for almost a month. The goods came, the equipment-as ordered, but I could not connect the vacuum cleaner to the application. The seller sent a standard list of steps and did not help any more. The promise didn't send a video. I crossed 20 countries, the vacuum cleaner connects to the Internet, but it is not added to MiHome. If you choose China, then the connection process is completed with a mistake. Do not buy from this seller!!!!
The device is amazing, found very good. Aspire very easy to use, easy to maintenance, smart, maps all environments, really worth. Only points of attention is currently to connect it need Setar in app mi home region of china, and it only speaks Chinese initially. After connect the app to change to English. Believe in future updates Xiaomi this improves. Another point is the taxation of Brazil that increased in comparison to other imports, for me was charged just over 1K, so beware. Even more expensive than expected, it very worth it!
Ordered 11.11. Delivered 03.12. Delivery with sign plus from Moscow IML delivery service. Other orders from China arrived 27.11 by post of Russia.
Excellent service, they were very attentive when required, the product meets the description and works very well
Is working
Fast delivery, great thing) took off 1 star because of the 11.11 store raised the price for $10, now dropped again, ugly
Great vacuum cleaner. Delivery from Russia 12 days, bought 11.11 for $170 (this is a total of seven discounts). The box came frozen, but the vacuum cleaner is whole. Vacuum cleaner tested, works perfectly, need Internet. The Internet distributed from one phone, and on Mi Home, installed on another tel., if at home the router is even easier. All control via Mi Home in Russian language, I will not list, a lot of settings. The card draws and vacuum cleaners perfectly, very good suction power, the thresholds pass perfectly, when entering the carpet itself includes turbo mode (see settings). I chose between vacuum cleaners with a leader and this with a camera, took 2C and did not regret it, the vacuum cleaner goes to such places where with lidar would not pass. Wet cleaning works perfectly (several modes) ie. Wet cloth wipes the floor, it wipes, it does not remove greasy stains. Vacuum cleaner is satisfied, he lives in the kitchen, under the store the base finds without problems. After drawing the card, the cleaning time is reduced a lot.
The plug is Chinese with an adapter, from the box speaks Chinese. I am happy
Good vacuum cleaner. To the michomus (region of China) tied without problems. I went around the apartment, made a map. I am happy with the purchase. Thank you store.