Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Market On Me (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://marketonme.com/portal
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
В описании указано - "БУТЫЛКА", но бутылки я не получил - только камни. Без рекомендации, как их использовать, пришлось консультироваться с продавцом - конфликт интересов исчерпан. Кроме того, сервис магазина желает лучшего - магазину желательно поменять логистическую компанию. Та компания, которая доставляла мне товар два месяца, определенно не отвечает современным требованиям почтовой службы. Кроме того, пронесла мою посылку такими окольными путями, что мне еще и таможенный налог пришлось платить
Excellent.
Внешний вид отличный,состояние рабочее, упаковка отличная-подарочная.Эффективность покажет время.
Unfortunately, the product did not come! The store asked me to wait again, but I didn't agree. After the intervention of AliExpress, the money returned in full. The truth burned the discount coupon... so I put five stars-I will not spoil the reputation to the seller.
Item never came, i am sure the item is lost, but the store means i have to wait. So i wait in eternety...
Excellent quality of goods, everything works, delivery is very fast and excellent packaging of goods. Thank you to the store for the excellent service!
Delivery is very fast. Packed qualitatively. Very satisfied with the work of the store. You're great! The generator works. I recommend this product and seller definitely.
Excellent packing, fast delivery. I have not tried the jar yet. But, the purchase is happy.
I don't get it yet. Metering gave a positive charge, which says that nothing happened (I'll try more ..
On the account of the device I can not say anything. Something is doing there, emits small bubbles. It tastes like water. Well, we hope that the device will be useful. Especially since the hydrogen water device is certified.
ок
Ordered 5 bottles. 3 came on time, but the boxes are all crumpled and torn. 2 bottles came after 2 weeks of the declared deadline. Total: one is broken, the second is a box in unpresentable form.
Very well packed!