Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Market On Me (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://marketonme.com/portal
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very cute and quality thing! It came charged, so they immediately tried it. The only drawback-does not twist on the neck of the bottle, just put on top is not tight (or we just did not understand)
Excellent the product, looks and works super well
Sent quite quickly, ordered 11.11 and then began a long history with delivery, took today only two months later, as the delivery indicated the wrong number, then could not contact normally, and we shipping shit
Packed well, without damage, prompt-works, shakes water + backlight, purchase is satisfied
All Super thank you
Liked it
Доставка месяц. Товар целый, коробка немного помята. Шланг на 19 литровую бутыль подходит хорошо. На крышке заказанной с Али держится не устойчиво. Гудит, но привыкнуть можно. Подсветка работает хорошо. Главное что удобный и ребенок может сам налить воды. Домашним понравился.
All OK
Came not to work, repaired by themselves
Everything is fine. Recommend
Я довольна заказом, заказ пришел быстро, хорошо упаковано, до конца отслежовался,рекомендую продавца.
I received the dispenser very quickly, thanks to the store, everything quickly sent. The parcel reached 5 days in Vladimir, brought the courier to the door. I put it on the cover, the whole village is perfect. The water flings quickly, with a good jet, when the set turns on the blue indicator. It is very convenient to type water. I advise both the seller and the device itself. good stuff.
Everything is exactly as described. Works fine. Came in whole. Recommend.
Fast shipping. Everything works. When working, the compressor is noisy, but not critical
Shipping fast ..... Works ..... I take not the first time... The product is excellent and the price is good ...... Recommend
Everything came safe and sound.
Works, delivery is very fast
Работает. Напор слабоват. А в общем все хорошо.
Nice dispenser. Simple and powerful. Very convenient. On the bottle 19 liters sits tightly. Recommend!
Доставка за 5 дней. Стакан наполняет за 10 сек. Индикация зарядки аккумулятора.
All Right!
Everything is super working well .... Not very noisy as they write ..... Fire .....