Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Market On Me (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://marketonme.com/portal
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good product
מושלם
Good
It's great I love
Super practical because foldable, I advise happens. Correct ventilation
There is only small not enough to order
Коробка мятая, сразу НАСТОРОЖИЛА! ТАК и есть, корпус сломан. Сам вентилятор работает исправно, всё крутится, всё выдвигается и раскладывается. Товарный вид всё портит. Возможно это не вина продавца а доставки, в любом случае настроение испорчено!
Product source to have to fracture. but way shop responsibility. with money refund charge all goods and don't return goods request watch way very kg if chance will come to patronize shop have responsibility not inclued
Well received article on the other hand the device stops regularly I do not understand why?? Disappointed with the product. Could you refund me???
God
good
very good product. very fast
מאכזב, product arrived in packaging damaged, מטרטר ומקרטע nor stand steady
Product stopped working after daily
Excellent !!
very good~!
Wind century around any more.
FAST & GOOD DELIVERY
Muy bien
Excellent store, fast shipping, good prices. Thank you!
With solid Schnauzer Wind leap with Max's mistake
Price contrast good
PARFAIT
Works fine, מצויין for touring.
The plastic is low quality. It is not loud, but also not as silent as advertised. Over all it's OK.
Poor material quality, does not stand upright, loud and low battery life
good
Excellent Product, meets all the features took a little while to arrive but I think it was more trouble with the parcel I loved, buy more
Good shipping days hang really fast
Product no right store offered compensation 2 dollar
배송중에 큰 충격이 있었는지 선풍기 날개가 빠져있고, 둥근 보호망 플라스틱도 깨져 있네요. 배송에 신경 써 주세요
Goodie shipping faster yo ~
good condition. but no good material?
No working
Shipping fast stuff well received
Very good
팬속도 낮고 바람이 약해 시원하지 않음 작동 주에 기계음 심하게 나고 잘 넘어 져 매우 불안함 충전 후 사용시간이 짧아 불편함 충전 케이블이 짧아 매우 불편
It's not silent.
Look nice. Regard for fan small making strong wind. Thank you very much. Weigh to buy another one.
Excellent.