We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As always everything is super
Useful thing. Really washes.
I recommend. we buy already the fifth. All for gifts. Washes good. We need to buy some more rags. Eight sets are not enough to wash all the windows. They did not communicate with the store. Delivery delayed for 3 days.
Good store. The kit includes rags for the robot 8 sets, spare plastic discs, instruction in Russian language and even batteries for the remote. Power 80 W. Delivery in 8 days to kurgan. I can not get happy. Washes perfectly, you need to change rags and divorce more often will not. Take it will not regret it. They did not communicate with the seller. We took at a discount price of about 5500.
Thank you! The washer came without a remote, wrote off with the store and promptly sent the remote
I came very quickly with DPD all the whole in good packaging. i will try if I like to order my mother and sister
Fast delivery, already tried, washes well, only noisy very, well, you can wait.
I received the goods very quickly, there are no complaints to delivery. But unfortunately the device does not work! When you turn on the network, the washer gives a one-time beep, then the green and red indicators light up simultaneously. When you press the "start" button, the device does not turn on!!!! Since I paid for the annual guarantee, I turned to the store. I do not know how things will develop yet.
Very satisfied
26.07 order, 30.07 delivery by courier to door. Volgograd.
Fast delivery and good price! Thank you store!!!