Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Market On Me (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://marketonme.com/portal
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
Stylish device. Only it is not clear whether it performs its function or not. There are no tangible changes, just turn on during the day for self-mastering. Smells do not eliminate. At the first use inside, as if water was broiled. It's all good now
Arrived pretty quickly. It only took three weeks to get to Niger (West Africa). Well packaged. I will give another opinion after the trial. Thank you very much. Recommended Product and store.
FAST DELEVIRY
Everything works, thanks to the store)
Very well received and very fast, the purifier works well
Pretty loud, so you can’t leave it on while you sleep
works good~ let s hope it will make my boyfriend's dog allergy better
excellent working purufier thanks for fast shipping and great product
Arrived quickly. From the photos I looked more compact…. Hope functions.
OK thanks
Produit inéficasse
great, its quiet , fast delivery
Goods received. Works) delivery Fast 9 days
I do not know how it will work yet. In general, the service is satisfied
Do not buy
Not even spare filters in a large packaging; Petty store
Came well packed, the product is very beautiful, looks good to me, thank you.
Filters not as advertised. Seller difficult to communicate with.
In fact, the cylinder at the bottom of which Tipo filter (something like a thin disposable mask folded harmonica), and at the top a low-noise low-power computer cooler Cooler cooler Your money, especially the filter, is not worth...
It was a bigger device and with more performance. Personally my opinion
To Chelyabinsk 12 days. Glows, on the second day became more noisy. Small size. The windows are open, difficult to judge about air purification, the filter is still white, looks like a normal paper filter on a vacuum cleaner.
Работает в холостую, толку никакого. Запахи не удаляет ни на каком режиме. В общем, обыкновенная жужжалка со светилкой и все!!!
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