Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Market On Me (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://marketonme.com/portal
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Всё отлично, быстроя доставка, продавца рекамендую.
Smooth transaction. Fast shipping.
It's OK.
ok
HaHa What's mean "Door Reduction" looks cheap!
Good
Super! Dankeschön!
Still not tested. Shipping was fast and packaging reasonable good.
отлично
delivery not so fast. but to door. excellent.
The store sent the goods to Belarus, but he or she did not pass customs or he was withdrawn by the seller himself. I did not want to send it again. I had to open a dispute. As a result, I lost 40 days of waiting. I will have to order in another store (((I do not recommend to cooperate!!!
Super fast shipping perfect product
Thank you good product
It's been a long time. It looks like coal inside. The year worked on bidet norms.
Great goods! Shipping Super! Fast!
Looks good, I still don't install it.
la calidad superior, muy buen producto, muy buen envio a mi region mexico
well packaged
Still not tried packed professional
Good packaging and fast shipping. Good store
Ya he comprado varias veces y siempre genial
Checked can be taken
Thank you. it's fine.
totally different from what I ordered
Norms.
Never receive this product
Long walked
Excellent goods
The goods are of excellent quality. Come quickly.
Très bien
pas reçu la commande mais a été remboursé
el pedido a día de hoy no le e recibido y ellos lo dan como recibido como viene por correo ordinario y ya está pagado reclama
OK
Excellent Delivery!!!!!
the product has arraive fast. didnt try it yet but it looks good as in description. need to try it with water to see if it helps to remove the bad taste. will write again after trying. thanks
Perfect.
The product leaked, I asked for the money back, ali forced the store to do so
The only problem was that they sent the wrong connectors for the filter. Not the ones shown in the image, the store said he would forward them,
Product arrived in great condition, well packaged. Haven't gotten it in place yet.
Excellent! Excellent! The store canceled delivery for technical reasons. I got the money back. I'll order again from him.
ottimo
The goods did not come money returned
All great! Water changed. Thanks Michael
Water not delicious ומשאיר markers White
Very fast delivery, excellent filter quality, very good purchase at very good price
Thanksssssss
Looks great. I haven't checked the case yet.
The product arrived everything is fine
Good product, it took something to arrive but it was worth it, I recommend I will order more filters, I will approve the duration of activated carbon, I'll keep you posted to make a good purchase worth your while
I do not know why canceled delivery when asked that the parcel is not tracked