Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Market On Me (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://marketonme.com/portal
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Much is bavna delivery
Very satisfied with very fast delivery.
it woks for Xiaomi Vacumob Essential.
It's fine. I ordered for a vacuum cleaner bought in Russia. On the left and right brushes are different mounts, rhombus and square. The filter is not very neatly glued.
Everything came up. The brush is still different from the native one, the bristles are narrower in almost half, skinny pile. But for such a volume of components and such a price. Still 5 stars. Packed in a soft bag. Upon receipt, I strongly doubted that everything was whole, but everything is whole.
товар у Львів приїхав швидко. Проте фільтри закороткі на 2мм.
Thanks you! My robot is happy (Xiaomi Vacuum Mop Essential) "Rozika"
Came up. All norrm
The order came quickly. Suitable for Xiaomi robot vacuum-mop essential
все подошло как родное! доставка быстрая! рекомендую продавца
very good
Not received the order, and was charged like.
Лучший продавец с которым я когда либо имела дело!!! Так быстро и качественно ещё никто не присылал покупку!!! ❤❤❤ Советую. Детали отличного качества
Rags on the essential mop came up, the rest is not necessary yet, but it looks suitable. By number, of course, this is a straight pile, probably, the vacuum cleaner will break down earlier)) but we have a small apartment. Arrived super fast, for some reason did not unite with other parcels.
Is no
good quality
its good, fast shipping. all fits perfectly but the filter is slightly smaller then the original one so it sits a bit loosely, but still should do the job. also there are some left over threads/glue on some of the filters. not perfect but works so no complaints.
packaging could be better, as all of the part are just flapping around in the bag
no lo he recibido aún
It came, it can be mcuentra pending trial.
Super slow shipping, but accurate to description.
пришло очень быстро. все нравится, не обманули, спасибо
fast delivery and good item
good
Definitely buy again came right the right for cleaner indicated by store
Came in good condition, quickly. The product is slightly different from the original one, the length of the brushes is longer than the standard ones, the composition of the rag is different. But its function performs-everything is fine
Long delivery. And so everything is fine, the quality is good. Everything came up.
Хороший набор комплектующий для пылесоса Xiaomi. Брали на две семьи, думаю на пару лет хватит. Соотношение цена/качество оптимально, качество "на уровне". Доставка из Китая в пункт выдачи в минимальные сроки. Однозначно рекомендую.
The item did not fit, store gave quick refund, i am Ok
Everything is fine and works. Thank you
Everything came up. Good zaps
Very good and very fast freight
The goods came quickly, everything came up))
delivery is fast and good
Доставлено в Украину за 21 день. Выглядит качество, после установки дополню отзыв.