Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Market On Me (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://marketonme.com/portal
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
Excellent thing, washes very clean, if you wash 2 times with a means for washing windows, changing between cleaning rags-nozzles, then crystal is clean. Noise like a Soviet hair dryer, but the result is worth it, do not doubt. In a set of 6 attachments, only before using better to wash them, first a little nap from them
Vacuum cleaner came pretty fast, for a month) and it's at 11.11 Checked-works, washes well. The store, as promised, put four additional rags, as compensation for the delay in sending.
The vacuum cleaner is normal but at reduced temperatures does not want to rise up or wormwood very sluggish. I'll let you operate at temperatures above 20 degrees. The shipment was long because the rags were coming from a Chinese warehouse, and the vacuum cleaner with the lrkal Ukrainian.
Девочки и мальчики, я в большом восторге от робота!!! Все соответствует описанию. В первый же день вымыла окошко в одной комнате.Я советую всем приобрести такой аппарат. И конечно продавца рекомендую. Доставка была очень быстрой..
Noise and truth, like a vacuum cleaner. Washes well, even at + 3 on the street (only the wire becomes Kolov). The goods itself came with scuffs, but because. He's for work, I didn't pay attention. I'm happy with the goods, I bought for 3600 for 11.11. Super! Delivery is very fast, packed well.
I love it! Great assistant! I changed all the internal windows (I still did not release the street; in the instruction it is blurred that it is not possible in the cold), mirrors and tiles. Every house needs such a robot!
Amazinggggg!!!
I'm delighted! Is it noisy? Yeah, it's not a robot vacuum cleaner, but! Not so much he makes noise! The mirror polished very well.
робот приехал примерно через месяц после заказа... включил попробовать помыл одно окно с двух сторон окно получилось чистым и прозрачным нет не каких разводов и следов от тряпок советую брать вещь очень хорошая очень сильный вакуум ( правда шутит относительно сильно) но советую брать
Well packed. There's a house of rags. Heavy. Long wire. Noisy. Does not fall)
Доставка быстрая, за неделю. Упаковано отлично. Комплектация полная. Робот работает, присасывается к стеклу намертво. Жужжит громко, шире пылесоса. Тряпки менять нужно чаще, иначе все окно будет в кружочках. В комплекте имеются дополнительные тряпочки. Продавец общительный. Спасибо, покупкой довольны.
All as in the description.
The robot tried works of course very strange upstairs almost does not go to let it from above to the bottom as it will be further do not know the store sociable for this special thanks to the five
Bought at the promotion price. We tried once, the glasses were fine, but there were places where we missed, maybe then we'll figure out what's what. From the minuses, does not rise up, from top to bottom, and to rise back did not work. But in general, I'm happy, especially when I do not like to wash the windows at all, this is an excellent solution. Delivery fast
Very good as description I use it , it’s cleans very well as people described, I have a thick glass of windows and it is work , the cable is about 5 meter
I came quickly. Packed well. Works well. In the kit there is not enough tricked.
The same as in the picture. I came very quickly, I'm shocked!
The product came very quickly-in a week, delivery to Pyaterochka, which is much faster than the post office. The robot works on a full coil. The instruction is not Russian, Yandex translator to us, especially since he can translate pictures, photos. When pulling the covers, 2 nails have already broken (be careful). On the first day, I dressed the earplugs, then I did not pay attention. The robot is very pleased, now do not go outside and reach for the corner closed windows on the 5th floor .. Thank you to the store for the speed, for the quality, for the shares)))
Corresponds to the description. I'm buying for the second time friends. Seller recommend. The main thing is to adjust to it. And don't pour much water. And first there is a pile, so I immediately wash the rags... Two millet cleaner windows for each rag and everything is fine. If he's lost, I'm helping with the remote...
Delivery on time, everything works, tested in the bathroom.
Офигенная вещь. Вчера забрала с пункта выдачи ( доставка 2 недели). Уже по мыли все окна
Shipping fast. You can not tear it off on the glass. The power supply is heated quite strongly, apparently weak. After one window 1.4x1.4 nozzles are better to change. The wife is happy with the purchase.
A wonderful robot. Of course, the corners do not wash, but also okay. Everything else is super! Good store. Delivery is fast, but lucky that the order itself is working. I advise the seller to change the transport company. Tip the kettles (like me) before the first use, carefully charge the robot, unglue the film where the sensor Burns, tighten the bolt well, and not just insert it. And enjoy what you saw!)
IN Wednesday zamówiłam and if in post not zawinił robot would be in Friday. Thank you stores for fast shipping.❤️
The washer is good. With his task copes. I came quickly. All in the kit. The first use was not difficult: the cords connected-> rags sprinkled-> turned on-> to the surface attached-> pressed the button "start" and "start" "" I came to the cash desk. Great assistant!
Everything as in the description, has not yet tested
Товар соответствует описанию на сайте. Внешне выглядит отлично. Всё дошло целым и невредимым. В работе не проверяли ещё. Продавца рекомендую.
I came quickly. Packed well. Thank you. I like everything.
Good washer. Quickly arrived, the store is well done. There was a little rubbing on the body, the seller sent extra pugs as an apology!
I tested it, it works Super. I turned it on and you do your own business. Strongly wet the surface is not necessary. It came quickly in Pyaterochka
The order came quickly everything corresponds to the description I recommend very satisfied with everything works
Awesome Robot. Just not a replacement assistant in everyday life. Especially when huge double-glazed windows on the loggia of the 7th floor. Control from the remote, not difficult. You can start the automatic mode, after which the robot itself stops and signals the completion of the operation. There is a battery in case of emergency power outage. Sit down specifically. Washes afigenno. In a set of 6 napkins. At 11.11 with coupons in general got on a free for 50% cost. Delivered to PvZ in a week. Shop reliable, quality goods. I recommend definitely. 5 star store⭐⭐⭐⭐⭐.
Робот пришел через 14 дней. Хорошо упакован. Испытали в деле. Фантастическая вещь! Спасибо всем, кто его придумал и доставил!
The robot was delivered quickly by the store threw off the intrusion in Russian VME language wonderful
Доставка мега быстрая. Проверили, все работает. За окном зима, а мы уборкой занимаемся. Пришёл полный комплект. Присасывается к стеклу намертво. Взяли дополнительно комплект сменных тряпочек. Пшикаем на стекло средство для стёкол, а на тряпочку пшикаем из распылителя обычной водой. Очень довольны покупкой. Спасибо
On November 11 I bought for 4100r. Delivery to the Krasnoyarsk service DPD in 2 weeks.
I ordered November 13 and paluchila November 24. Harasho cleans. Loud but not bad. Recommend.
Excellent washer .... easy to use .... fast delivery
заказ пришел быстро, привез курьер. Включил, вроде работает. С виду достойный аппарат
Всё норм! Товар пришёл целый, рабочий! Продавец молодец!
Быстрая доставка, заказ в работе пока не проверяла.
Прислали мне через 11 дней.Пока работает,подробна напишу позже!
I ordered 11.11 came to the RB 22.11 and not to pay the duty ordered from Russia, came through the delivery, everything works fine, it keeps on the glass, and then I get it it I'm delighted! If it will cope with its functions as well as a robot vacuum cleaner, then everything is super!!!
Came for a week. batteries on the remote control no. tried to wash the mirror, slightly leaves divorce, and so cool
пришел в течении недели. хорошо упакован. этот замечательный помощник действительно берет на себя часть домашней работы, и что немаловажно, отлично с ней справляется.Офигенный аппарат! Все в восторге! Чистит классно.
Заказала 11.11.21, Липецк! доставили 20.11.21, правда соседям (нас не было дома! т.к. курьер не предупредил заранее о доставке) Забрала 21.11.21 у соседей. Упакован отлично! Проверила на зеркалах работает отлично! Шумит сильно! Запасные два комплекта тряпочек, всего три! Пульт пока не проверяла, батареек нет! Моет со средством, оставил много разводов! Подумала может средство такое плохое, надела запасной комплект тряпочки и запустила сухими, немного почище, но не 5 звёзд! Видимо тряпочки плохого качества! Жаль!!! Обычно микрофибра не оставляет разводов! Немного расстроилась. Но покупкой всё равно довольна. Он работает вот, а я отзыв пишу) Попробую ещё купить другое средство. Шнур длинный, хватает, крепится крепко, не падает! Посмотрим, что будет через время!!! Спасибо продавцу. Покупала со скидкой и купоном за 4500. Это приятно!
The washer came even before the deadline. Washes great. The only thing that came scratched. But it is not very critical
Мойщик окон огонь!!! Мы радовались, что теперь не надо самим мыть окна. Ураааааа!
Delivered to NN for 3 days! On the body some scuffs, but not critical. The kit is in place. Tried on the mirror cabinet 3x1.5 m. Size,-barely creeps, often stops. The instructions say there's probably too much resistance... Until I realized the funny of this thing, as I will sing more-I will complement the review. Yes, very noisy!!!
Всё замечательно, в Иваново пришел за 7 дней. В рабочем состоянии, без батареек к пульту управления. Проверяла на зеркале шкафа-купе, прицепляется замечательно! Шумит сильно как пылесос, это чуть раздражает, на окнах летом думаю будет восприниматься не так.Продавцу спасибо за скорость доставки и приятную цену в день распродаж! Надеюсь будет хорошим помощником дома!