Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Market On Me (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://marketonme.com/portal
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
Ok. The vacuum cleaner works fine. Although I find it very short working time.
Excellent product, I arrive in 7 days and the truth, it has been a good purchase!. Fully recommended.
Товар пришел в БЕ за 2 недели
Well, it's not the first and it won't be the last. Thank you
I asked for the ILEFE V5spro and I got another V60 pro, they're the same in appearance, changes the color, this last controller does not work except cleaning by turning, the Max and clear turn on and stop, the other adornment buttons, Like on the V5sPro, and this one stops when you want even if you have battery.
ottimo prodotto!una garanzia! da acquistare assolutamente
Seller not sent the product!
It's the second one he bought from this model.
Very fast shipping and good vacuum cleaner
He came very quickly. I gave the option to pick it up at another point if you weren't going to be home on delivery day, with GLS company Favorable: Comes with spare parts and batteries for the controller. Unfavorable: without just battery and instructions do not come in Spanish
Здравствуйте, в течении 2-х лет покупаю уже 4-й, до сих пор первые работают, все очень нравятся и выполняют свои фунции без нареканий, спасибо)
The dust is just super, the price quality is all norms, received at the cash desk in the intersection, the box is whole, not crumpled. Works well. I'm happy with the purchase.
Va perfecta, mucho mejor que una conga.
Everything ok
Hace 5 años compré un V5s pro, Y TODAVÍA FUNCIONA COMO EL PRIMER DIA. Este es para regalo a mi hija. Los hay con mejores características, pero no quiero arriesgar, compro seguro un buen robot. Envío muy rápido. Volveré a comprar a ILIFE.
Fast Delivery
The goods came in 2 weeks, satisfied with the purchase
Very well for the price you have, it works well what happens several times around the same site or sticks a trumpet occasionally with some furniture, it's a good product. Scrub, it doesn't do too well, but it does the ”cloth. Especially to sweep and keep the ground clean, it's great. Highly recommended
Of pluses: + The price is cheaper than the analogs + Easy to use (nothing need to customize or connect to Wi-Fi) + In the kit there are consumables Cons: -Low cleaning quality. Miracles from this vacuum cleaner do not wait: the traction is weak, crumbs from the carpet do not collect. When using the washing mode, it wipes with a special nozzle floor, but it is worth stopping on the carpet, then all the dirt that was collected on this nozzle remains on the carpet. In general, a vacuum cleaner for a triple. Perhaps model 5S is better, but only Model 60s was available for order in Russia.
Great assistant
Quickly, 2 working days DHL, super 11.11 wychaczyłem for 145 $, recommend
Good item for sweeping floors but not for mopping. The carpets are just ok. The dirt receptacle needs to be bigger. Recommend store
Great! OK everything is cleaning
Hello, I do not know if you manage delivery, but the vacuum cleaner put it on my mailbox, did not warn and did not call, and there was a risk that it would be be be I was shocked to be honest! The vacuum cleaner is controlled from the console, does not cover the entire territory, rides the old route on its own, the battery holds little!
Está bien el robot para el precio, eso sí, si no tienes alfombras. No tiene rodillo debajo.
super fast shipping. perfect working
Not a bad simple vacuum cleaner. On the carpets comes quietly. Removes well. Came before the promised time
ok
Great product! Given chance that was taxed, but very good
Container had to be 0.5 for model V60 pro and is smaller
The vacuum cleaner never came, a very long correspondence with the store-clarification where my purchased goods, as a result opened a dispute.
The washing of the floor is certainly more like wiping but the vacuum cleaner is super and very much helps maintain cleanliness.
Very fast delivery within Russia. Vacuum cleaner robot as described. This is my first robot cleaner, so I can't compare it with other models. Looks nice and functions.
Corresponds to the declared characteristics, purchase is satisfied, facilitates daily cleaning. The only negative, on black refuses to go stop and turns off. In general, good for its price. With the coupon of the store cost 8 thousand, there was also a promotional-650, but I forgot to enter it, the Proe @ ALA itself. Well, so good discount. I came quickly to Pyaterochka near the house, which is very pleased. Wet cleaning does well, the mop will not replace, but the dust from the floor will remove. I can recommend to buy
Это второй пылесос, один у меня работает уже несколько лет в режиме каждый день. Этот куплен на подарок, рекомендую. Отлично упакован, комплектация полная
Class, Threshold 2-3 cm. Just jumping over
Delivery to Samara Region 8 days. I ordered as a gift to my parents, very satisfied, but have not been used yet. Full set, bought for 8300.
Sucks georganiseerder and better than the V 5s. Which has the 3 years done, until he of the stairs fell. This V60 pro 'denkt' more after.
Order came in 6 days from Poland, Vacuum cleaner of good quality, vacuum cleaner dust collects well, first perimeter then everything else, works quietly, easy to control. I like it.
Came for a week in the Orenburg region. Worker. The box is not branded although bought on the officer's site. I hope that does not reflect on work.
Received package after 3 days! Very fast shipping, and delivered by DHL. Very satisfied, packed perfectly. Seller answered to my messages. Vacuum cleaner works quiet and is easy to use. After cleaning apartment as usual, i tried vacuum cleaner and conteiner was full of dust. So happy that now i will have clean floor every day after work!
Vacuum cleaner doszedł after niecałych 24 hours of order. Efficient, well packed and as if the spisuję. More probably I could judge after time
Works very well. Robot was shipped right away the next day so very fast shipping. Easy to operate, very well cleans and looks nice. Recommend worth to buy it.
After the first use of the vacuum cleaner all quite well, clean very well. It is true that it happens a few times on the same site and it is hard for you to find the basis for loading, but generally happy with the purchase.
Delivery is very fast-only 7 days in the Kirov region. tried on wet cleaning mode-cat hair does not very clean (cat Fluffy)