Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Market On Me (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://marketonme.com/portal
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
The vacuum cleaner came safe and sound. There was no check. I'm checking. A little worked, the battery was discharged. In the corners goes, black and gray legs of furniture come across, you need to glue something. from the console went to the base, it was still necessary to send him to her. The light skirting sees, comes slower to them. So far I can only say about the delivery. It was OK. Complete set, packed well. Nothing broke.
Bought to relatives, vacuum cleaner class! My 3 years work, the flight is normal. I do.
Everything is fine. As usual. This is my 10th order. All friends and relatives are covered in the dust of this company, but different models. We have been using for several years. Very satisfied
Works brilliant))))
I was in the basket for a year. The price tag ranged from 10 to 16 tons. R. As a result, it cost 7700r. He's worth the money. If there are animals and children in the house, he is an indispensable assistant in maintaining cleanliness. Easy to use, everything is easy to clean and gets. I regret only one thing that I had to wait so long for such a price.
Delivered quickly. The second day works fine. In a month or two I will add a review.
Delivered earlier. Express delivery to Krasnodar was only 9 days, personally in the hands of a courier. Packed in a branded box, everything is neat. The vacuum cleaner itself looks great.
Received, immediately put on charge. The day was charged, in the evening turned on. I took myself an assistant to collect cat's wool, and crumbs from the floor, which my daughter likes to throw. With his task copes. A lot of dust collected, although it did not work long. Delivery by courier. Called in advance. In the complete set with a vacuum cleaner there are additional brushes, a filter. Purchase satisfied
Everything is fine. We buy the fourth such for gifts to relatives
On November 25, the order was paid, on December 11, the Courier DPD delivered. Delivery to rep. Komi. Very, very, very, happy with the purchase, I plan to buy another one. Dust from carpets collects wonderful!!!!! For a week we have been using the services of our assistant, and we admire, and we admire, it's just a miracle, it's super!!!!!!! Delivery quickly, packing super, included batteries, a couple of days after payment, the store sent the order. I join all the positive reviews, there are no minuses, the smart miracle vacuum cleaner continues to please us!!!!!!!! I recommend this product, especially who has carpets, very well performs his work!!!!!!
Very quickly delivered by courier, I can not say anything while about the goods, it's a gift
Fast shipping! Vacuum cleaner liked, not noisy
Wonderful unit! Kills dust in the house. I thought that the problem would be in forever scattered Lego in children. It turned out that it was easier to make them collect everything, for the sake of using such an assistant
Пылесос суперский. Маленький, шустрый по сравнению с V7plus. Заказывайте, не пожалеете. В чёрную пятницу купила за 8000 руб.
Took a similar one a couple of years ago. Works fine so far. This one in one design, only the model is different.
Пока все работает) пыль реально собирает, робот огонь )
Delivery is made in 10 days. The product corresponds to the description. The box is not crumpled, everything works. Until I completely did not understand, the selection worked a little and stood for charging.
I bought a gift for my niece, tested, and decided to keep myself))) I'm shocked, he will vacuum cleaner as well as our vacuum cleaner, after the cat I did the carpet Specially! Delivery Week! He goes to everything and everything! Chaotically moves, but the vacuum cleaner completely! Even the plinth captured everything, released in the corridor, and he ran into the bedroom, although there the threshold is large, back probably imposed whether or not to jump into the bedroom. We are happy with the whole family, the cat still did not react! Packing quality, spare filter, venchiki. Thank you store! I recommend!!!
This is the second robot in my life! Very satisfied! Smart! Removes well
Thank you, I recommend to buy. Very good robot
Suitable only for maintaining cleanliness. The quality will not replace the usual vacuum cleaner.
This is the second vacuum cleaner in the family, which as a gift is sent to the aunt. Fully meets expectations, because. The first one has been working for a long time and cleaning up a large house. On the way 2 more, As a gift to friends. In a word, a good device, for reasonable money.
Perfect assistant. But if you sit at home, then you will have to observe it and guide with the help of a remote to the right places, because the trajectory at it is very interesting, can crum. Then we press the remote and he still took this baby. I recommend to buy. I knew that after the cowboy I began to lose my hair, the vacuum cleaner proved that very much. After all, in the cheek, he rolls well, that you have to cut from there and get wrapped hair. They gave grandmother, she is delighted. The sofa can not be pushed away for more than one year. And he cleaned it perfectly. I stopped sneezing, took full breast. Bought on stock, waited for Black Friday for 8880
Very good thing, very much like the spouse. It's convenient, it's not worried, it's Pasha himself. The only place where the base is, there does not clean, I do not understand why. Undecent movements, in some places for 5 6 times. But in the end removes everything, except for the area of the base. In general, the device is satisfied.
Fast delivery, came discharged, I take it for the second time-the first time-mom, she is happy)
I have A80- simple the best! A4 get for present to my mam. Very good robot! Delivery 7 days to Bulgaria! Thanks very much !!!!!!!
Very satisfied with the dust and fast delivery. Thank you
Came very quickly. Packed well, delivered by courier home! Worker! After morning cleaning, during the day I managed to collect dust from the floor))
Wszystko ok po przetestowaniu napisze opinie
Waited for "Black" Friday, bought for 8,8 thousand rubles. Came on the 4th day from somewhere near Moscow, apparently there is a warehouse. Everything is intact, neatly packed. The daughter has the same robot vacuum cleaner for years as 3, works, so I wanted the same. I'm happy., I already use vovsiu! I recommend!
Thank you did not think that for such money 7.700 can be purchased such a vacuum cleaner. I have him working in the same room. Solid carpet, small pile. 4 children, and everything is clean and neat. Thank you store.
Delivery by fast courier, everything works fine
Отличный пылесос. Заказываю уже второй раз. В доме живут кошка и собака. Турбощетка шерсть собирает на Ура!!!
The second vacuum cleaner of this brand. Turns around, no complaints
Delivered quickly. Today I received a vacuum cleaner and immediately launched!! Works well, in 20 minutes collected a whole tray of dust, although recently washed!! We are delighted! Many thanks)))
Все вовремя. хороший пылесос. хорошая скидка. рекомендую
Great vacuum cleaner! Already and tried and programmed for tomorrow!! To the store Thank you!!! Recommend!
All is well
Great robot! Already bought many different models. This one ordered not itself, but the model really liked, quietly works, a large container. I wanted myself this). Sending and delivery was fast, but only until Kaliningrad... and then endless "wait today..." and so 3 days until they took out. And then the Russian mat came into effect))). I advise everyone this model of vacuum cleaner!
Took for 7900. Processing time was placed 6 days, but sent for 2. Thursday order, Tuesday receipt. The box was not packed in anything, just pasted the desired coding. This is a minus also because the delivery was in 5ku, where these parcels are just a bunch in the corner of the hall lie. Take what you like and go. The vacuum cleaner itself is my first. Therefore, I like everything, even shortcomings. I watched a lot of reviews before buying and still chose this because I wanted with a brush Central. The revealed features: does not increase the power on the carpet itself, the carpets come in normally, including small mats at the door. Light mats take with them, because. Can't turn on them. Stuck on thick cable type wires. Can't get to the base from the next room. Just turns on a low-power mode and slides on. Bye, everything.
коробка цела, гуд!
Delighted❤The robot came three days earlier than promised, to the nearest postmat. He was slightly charged immediately, but after a few minutes he ran to charge. The base was found immediately and without problems. The first charge was about 5 hours. Then I ran around the house for a long time, went into all the corners and went out perfectly, collected a bunch of garbage. Instruction is in many languages and on Russian too. The only thing I did not understand how to turn it off, so that he himself came to the base. Then he left with a rear or time. Today's scheduled cleaning, see how long it lasts. I'm very happy to buy.
It is very simple, and it's good, I bought my son, now I'm afraid that without him I can not, so we did not have a day on a daily basis, I, I came to stop 5, LIGHTNING!
Mega fast delivery in 7 days in Murmansk. Packed in factory box. Checked to work, brushes twist. In the cleaning did not check TC for a gift, but there are a lot of excellent reviews from the photo, so I think it will not lead
Заказ приехал за неделю.После небольшого теста по коврам и полу.Сразу поставил на зарядку.Ковры для него не преграда.заезжает бодро.После полной зарядки. и дальнейшего тестирования.напишу доп.отзыв по качеству уборки.
I bought the second as a gift. The optimal combination of price and quality. Without unnecessary functions-dust collection. I chose, including in height, to clean under the sofa. Fast delivery-1 week
I take the second one, now for my mother. Mine for more than 5 years it checks itself for strength)) it is this model that has proven itself perfectly, at least in terms of polasam, even without. Delivery general fire, despite the order 11.11 brought home already in the evening 17.11
Chose for a long time, according to reviews and at the price of the choice fell on this model, bought 11.11 went out 7.700 and it's just a fairy tale, the store is soci,, arrived the parcel very quickly in three days, received in Pyaterochka, took away, charged and on the way to work, polysosit perfectly, a day ago was done cleaning and he did not badly collect the dust room, it was was to buy I recommend, and I recommend the producer, all cleanliness and juut in Home, Health
I bought it for my parents. Works much quieter than my V50. I would like to serve for a long time too.
Delivery on the third day. It is this model that I have a second time, only he is not afraid of black drawings on the carpet. Before it was A9s, steep, it seems, the model is much newer, but, again bought this one, as A9s does not go to a dark picture on the carpet on also afraid of black and v50pro. This model collects dust perfectly, bright, the charge keeps normally. The first one broke the wheel after two years of daily operation. I recommend to buy.