Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Market On Me (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://marketonme.com/portal
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
Помпа пришла нерабочая, гнездо криво установлено было, еле как в вставила. Заряд то шёл, то нет. Сразу написала продавцу, он написал, что отправит новую, проверил, создал новый заказ, доплатила рублей 5 и вот уже полу Ида долгожданную! Спасибо! Продавец супер! По больше бы таких
очень низкая производительность.так налить полстакана воды.про чайник забудте.
Pump we work, but noisy
Came completely discharged, until I checked
Everything is super! The child is delighted!
The battery indicator does not light, and so the norms work properly. Pretty noisy
Доставка в самом деле очень быстрая - привезли на третий день. Работает нормально, всем доволен, рекомендую.
Very fast delivery. The courier brought it home. Highly recommend
In Russia for a week, everything works norms
good store
Delivered instantly. Totally discharged. Even after the connection did not work, until it cracked on it, immediately serrated. And he's loud!
At 19L came well (without removing the plastic plug)
Everything is fine, one but, the bottle does not hold (
Спасибо БОЛЬШОЕ за скоростную доставку! Упаковка идеальная, все целое! Помпа заряжена , только поставила и все отлично работает! Продавцу большх продаж и хороших клиентов
Works. In a glass of water is recruited quickly, but to pour a kettle...
Labs product uz 19L pudeli's.
быстрая доставка- всё хорошо
Nonsense, do not take, on full charge water barely runs, if only in a mug dial, if the kettle then hang for three minutes
14.11 sent the parcel. 19.11 The delivery service delivered to the address. Super fast delivery to Peter! So quickly did not receive parcels from Ali Express. I checked the product. Works. The battery was charged for six hours, because it was completely discharged. Let's see how much charge is enough.
Jet barely. It seems that the tube inside has gone
It seems to work!
Norms, I would like more productive. A mug to pour anything else, but the kettle is a very long wait...
Good replacement hand pump. Delivery fast 3 days after order 11.11. Suitable only for large bottles of 19L. When working buzzes)
Bought 11.11, delivered 15.11. Impressed. The device itself works well, only noisy.
Fast shipping.
Delivery is fast, the quality is excellent, I recommend
All OK. Works. Delivered literally in 2 days
Все ок, качает нормально
The quality of the goods is high. Shipping fast. Packed well. Seller recommend.
Not working ....
Honestly, the device looks good, but oooochen noisy!! I do not advise you to take
OK
Отлично, хорошая упаковка, быстрая доставка. Помпа работает.
Delivered in 5 days. I brought the courier straight home.
In the photo it is not clear that it is white, expected silver, and so all that is described. Water jet knows too much-sorry.
Full of shit on the first day of use the charging socket fell off
It just looks monstrous. Not white, but Gray-purple, corresponding if not on the bottle to put, then in general will not go anywhere. I came quickly, it works, but we do not fit such a color at all. Horror is horror.
Super fast delivery, 7 days to the village of Kamchatsky
It came quickly, courier to the house. Works OK. It's too long. Cockroach, but for their money is normal
Normal, works
The pump is cool! There is a small minus: a small water pressure♂& Middot; But it's not critical.
It does not work well loud. There is little noise.
Everything matches. After charging, it works. Recommend.
Delivery fast! The box is some unrepresentative, but it does not affect the quality of the goods. The goods came fully discharged, but immediately checked how it charges. Works!!! Before that, there was a hand pump, powerful! Dials, to be honest, faster than this gadget. But!!! Then I pressed on the button and went, as the pan will be, pressed again on the button. Don't bother. Children appreciated, especially the junior, who was difficult to extract water if the water in the bottle ends. the store recommend.
Very good who says that long inflates then they are wrong but there is a minus this on a bottle of 19L does not get into the Natarus bottles does not shake the noise the noise
The goods came quickly, I'm happy with it, but there are chips, almost does not charge, the button works through times, and sometimes it does not turn on at all.
The goods came very quickly. Saratov Region 4 days delivered by courier. The battery was almost discharged, charged, everything works.
Well sits on a bottle of 19L. It works noisy. The day is not as noticeable as night. I haven't charged yet. We have been using for 2 weeks. Pleased with the delivery by courier home.
Class! The box is all crumpled! But everything is surprisingly and works! Thank you for very fast delivery! I advise the store!
Super everything is fast!)