Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Market On Me (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://marketonme.com/portal
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
excellent
البائع لطيف ، أرسل ٤ عينات مجانية ، بالنسبة للروائح متنوعه بعضها خفيفه و بعضها حلوه و بعضها اقل من عادية و الناس أذواق
Very good and they gave me free sample
بائع ممتاز جدا و سريع و كريم. منتجاته ممتازة و جودة و الروائح جذابة و تبقى في الجو لفترة . عينات ممتازة يجعلك تحتار في أختيار المنتجات جميعها جيدة .
I asked and received in about two weeks .. Of the recommendations of Ambassador Allawi Abdul Majid al-Jabr .. A thousand thanks to him and his followers and the store .. The seller sent me 5 gift samples
Nice collocation
The store is excellent and sent me free samples and smells very beautiful
Essential oils are very wonderful
Short period and store owner send gift samples, thank you very much
Arrived in record time before they updated the shipping status on site, and the store sent 5 free samples, thanks.
I arrived in excellent packaging and fast shipping, smells sweet and varied, try them and see, thank you to the store
A beautiful smell requested a group of hotels and I arrived with 5 gift packages smell beautiful I will buy again
I was shocked by their small size once, but I asked them for samples so I know the smell that suits me until I asked her the time and led me bahshi and identified my father of the I must thank Abdulmajid al-Jabr for the recommendation
بس حق تجربة رائحة العينه ماتكفي تنحط في الجهاز
Actually , I couldn’t thank the store enough , my first order one of the bottle has been broken , I told him and he sent another one with gifts also. For sure I will order again from him .
The Hilton, The Ritz, Weston and Marriott are very beautiful, even the rest of them are mobs, and the samples of aromatic oils are 5, including lavender, Jasmin and others
Very nice and fast shipping thank you
Its size is very small and fill the text of the box
منتج رائع
I asked Snape Abdul Majeed algebra and I was very impressed by the smells of samples
المنتج رائع ولكن ملصقين اللصقات حقات اسماء العطور بشكل سريع يعني بعضها مايل وبعضها ممتاز .. توصيل سريع جدا جدا اخذ يومين
Fast delivery as if from the warehouses in Saudi Arabia and arrived together free samples thank the store for the speed of shipping and samples
It takes so long to arrive, but the store was so helpful and nice , he give me extra samples ^_^
I recieve it in excellent packaging. Love it Buyer give me an extra sample set.. Thank you It takes around 1 month to get it
The smells are very distinctive small size 5 ml the smells of hotels are sweeter and more delicious than the smells of roses
راااااائعه و التغليف كان محكم جدااا انصح بالتعامل مع البائع فهو حريص جدا ومتعاون جدا مايقصر
as discribed good quality good material. the store send more samples thanks
The list was beautiful, so I liked it, but the rest is beautiful and quiet and thank you to the store. Free samples were sent. Upon receipt, they took the Saudi mail tax
Under experienc وشكرًا for store send set samples لتجربه Lana سعيده جدًا
Very nice. I couldnt decide which scent i like most. The store sent 5 free samples which were very good too.
The order arrived as written in the description with 5 free samples thank you
The goods came for a month, sooo nice fragrances and the store also put 3 flavors. There is something to choose from!
تم الاستلام وعطوني مع طلبي زياده خمس حبات مجانيه جربت عطرين حلوات الصراحه والطلب وصل بعد ١١ يوم اسعاره جدا رائعه مقارنه بالسوق المحلي والشكر الاول والاخير ل عبدالمجيد الجبر
Very beautiful, and the perfume is very distinctive
All the novels are very excellent
Nice Package, it will guide you to select the preferable perfume for you.
I took samples of perfume to choose the best perfume and frankly I liked the Ritz-Carlton perfume and people tastes and on the occasion samples are small and the store gave me almost 6 samples free gift
The store is very generous. I do not know for the first time I see a Chinese seller with this generosity. Imagine asking for a box of this oil and sending me a second box of this same
I took the hotel group Jamila Jadaa, the store is wonderful and helpful I asked him whether he proposed to other perfumes other than hotels and sent me a gift another set of ten other perfumes I more than a month.
His love is very sweet and sure that I do not ask others
Requested لعميله ووصلتها many تمدحهاا
Seller is quick in responding to massage and cooperative to resolving logistics issues, I received the package as described exactly after slight delay due to the sea shipment
Shipped by speed with mail delayed once time. Thank you Eid Al Majeed and his followers sent me perfume gift I tried them for now .. التغليق excellent
The smells of samples are beautiful but the problem is that the sample is small and does not give a full and clear experience
Thanks to the store he send extra 4 samples as gift it’s take about month until arrive to Saudi Arabia
ناسبتني رائحة هيلتون و شيرتون، شكرا للبائع ع الهدية
Not اجربها yet وتاخرت ship to
Excellent product. Packaging was good . Thanks for the gift also.
so great.. as described shiped withen 3 weeks. i got 3 samples as gift. thank you.
Very wonderful smells but arrived very late and sent the store to me more oils for free