Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Market On Me (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://marketonme.com/portal
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
I like very much the product. The only thing that’s really annoying is that I have to keep my finger on the button to vacuum because if I take it it stops.
Отличный пылесос. Подарили родителям на Новый год, убрали легко всю квартиру. Идеально собирает грязь, особенно с ковров.
It works very well, very happy
Nice but the battery does not hold too long
Very happy, excellent vacuum cleaner, good value for money.
Product conforms to the order arrived quickly. Seems to be a quality vacuum cleaner.
For now the suction performance is at the rendezvous. To see the autonomy in time!
Super produit. Je recommande. Très maniable. Léger. Fonctionne très bien. Très performant. J'adore
Very good value for money
Came very quickly, brought the courier. Well packed. Works fine
Vacuum cleaner arrived in 5 days, perfectly packaged. The vacuum cleaner is beautiful, once installed, it looks a little like a Star trek spaceship. In terms of efficiency, nothing to say, we have a robot vacuum cleaner that does a very good job and despite that, we managed to vacuum a little dust. The connections between the different parts are made easily, but the whole is very solid. The suction capacity is very important too. I recommend it.
Fast delivery and compliant. Shipping tracking very well.
envoi super rapide , bon prix pour le 11/11 , ravi de mon achat. Concernant l aspirateur , je le connais déjà pour en avoir 1 ,ras , c'est une bonne machine avec un super rapport qualité/prix , celui la est pour offrir.
Très efficace, et pas si bruyant en éco, ce qui est suffisant pour les sols lisses
L'aspirateur est arrivé en un temps record. Il était très bien emballé. Il fonctionne merveilleusement bien, j'en suis très satisfait. C'est un super aspirateur que je recommande. Je vais très certainement en racheter un pour offrir.
Satisfied with the product, corresponds to my expectations. Very good finishes, solid plastics. The only downside: The final price does not match the price show with the promo code. The difference wasn't huge.
Super fast delivery within 3 days the top, the device arrived in perfect condition.
Très bien
No worries with the store, on the other hand the carrier GLS nowhere to shit even with a correct address, I had to go get the parcel at the deposit...
It's all good
Fast shipping, compliant product, perfect!
PARFAIT
With the product I am very satisfied packaging and delivery all the best