We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent product , Easy to install and I can definitely taste the difference between the tap water and the filtered water. Arrived quickly as well which was a plus
I already bought 3 of these purifiers and the truth works very well.
Perfect. I get my order and several order S more than ALIEXPRESS consolidated in one package. All right.
качество нп высоте
Delivered in two weeks. Not yet installed. They took it for the cottage. Only in the summer I will check.
My order arrived somewhat slow in singing at the shipment, and SNI information in the guide that turns out to be unaware of your order even by paying a guide.
Todo ok. todavía no lo he probado ya os contaré
excellent
Good product, arrival in Mexico quickly
It arrived well packed, I haven't installed it yet, fast shipping. Recommended.
Hello. Second purifier ordered, this one for my children. Being very satisfied with my first order. Because their water is unpleasant to drink, they appreciate it all the more. A very clear water and especially very soft to drink. Finished the bottles of water to rise to the third floor. Thank you ALTHY and thank you to the store.
nunca me llegó
Muy bueno y recomendable. Fácil instalación y uso. El filtro es realmente efectivo y cambia el sabor del agua… en particular la mia que estaba pasada a cloró y hierro, quedó exquisita
The product never came