Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Market On Me (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://marketonme.com/portal
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All right
very nice item, well packed, seems original, not in use for now, bought for changing next time... arrived quickly, 30 days...! many thanks and keep in touch in the future...!
Ok
Everything's Ok, fast shipping, good price, good quality;)
Fast delivery, I order the fifth time, the original according to the verification of 20 digit code on track Vontron. Two such work for more than half a year at the input of 560-580 ppm at the output from the membrane 18-20ppm. E
good product with good price thank you
parfait
Received
Mesets delivery to the BG. vsichko Kacho e described.
It came quickly. Visually good membrane. I will not put it yet, reserve.
I order the second time, the membrane corresponds to the description, runs through the number
Did not send the goods with a strange explanation "AliExpress does not allow to ship to your country". And at the stage of the order, everything is perfectly decorated and paid, as always. And then-I did not send, open a dispute. You can't open a dispute. Had to wait three months before the delivery time expired and then file for dispute. But he hasn't opened up yet. Ambush. Hard enough to get compensation through support.
Everything works, delivery to Nizhny Novgorod is fast enough, although most likely because of the fact that several parcels have been combined. Thank you store.
I take the second time, spare. In Operation last 9 months. I'm happy with everyone.
Original, penetrates on the site Vontron by QR code! Took for 8,5! Thank you!
All right as always
Good job!
OK, test for original pass, hologram no, packing was torn.
This not the store's guilty.25.09.2021 received SMS, the notice about the parcel. But the package lost, twice referred to the local postal point, but there can't to find it. Asked for help to the central postal service, already no answer. Sorry... Today, 03.10.2021, the pick-up point noted that I received a parcel that I did not receive it... Fraud ... I informed the complaints of the postal service about this. Nonsense. 06.10.2021 I DON'T RECEIVED NOTHING, FRAUD of the postal check point!!! I don't received any refuse after the dispute... Nonsense...
Good product.
fast shipped (2 weeks) perfect quality. recomendet
Well received
Соответствует описанию
Recieved.. Good condition
TDs at input 190, output 4.
Выглядит как в описании.
Packed qualitatively, in appearance original.
Хорошая мембрана. Доставка быстрая.
Покупаю данную мембрану четвёртый раз, до этого были все с голограммой эта без, но проверку на фейк прошла пишет оригинал.