Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Market On Me (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://marketonme.com/portal
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
good product i liket it, work very well
Very well liked came to Penza month and a half
Ačiū
I 've been using it for a week. I really like it. And design and work. I did not understand whether it is possible to adjust the volume of work, for the night it is not very loud, but it is audible). In general-Super. Thank you
everything ok.. nice packaging,great item
Заказ дошел до Екатеринбурга за 9 дней с доставкой в постомат. Коробка с диффузором была упакована в простой серый целлофановый транспортный пакет. В процессе доставки коробка немного помялась, но внутри все дошло в целости и сохранности. Качество изготовления изделия хорошее. Генерация пара на уровне "high" достаточно высокая - диффузор действительно может обеспечить покрытие в 20 м2. В комплекте с пультом дистанционного управления шла батарейка. С пульта диффузор управляется достаточно устойчиво только на дистанции в 3-4 метра и при точном наведении на район кнопок на диффузоре. Защита от отсутствия воды и по истечении времени работы работает отлично. Подсветка тоже выполнена хорошо - в зависимости от ее цвета пар приобретает соответствующий оттенок. В целом диффузором доволен, беру уже второй такой. Рекомендую к приобретению. Поставщик надежный - рекомендую!!!
The humidifier came in a crumpled box, but everything is thanks to the package which is filled with air, minus the humidifier in that it works only 5 minutes and turns it off, it is very it was necessary to take with the remote control, the backlight also works for a long time, I shoot 1 star.
OK
Fast and good quality
Beautiful and working
Fast arrival great product
Nice article that corresponds to the description. It works well and offers a beautiful rendering. The store joins two small gifts with the package, which is very nice. Delivery is fast and neat. I am satisfied with my purchase. I recommend the product and the seller.
Packed is not very good. The box is all crumpled. As a gift I bought, I did not like this fact.
Lovely humidifier, everything works fine
Fast and safe delivery. I recommend the store
todo igual que la descripción. viene con un cepilllto y un antifaz. solo falta probarlo a ver qué tal!
The humidifier went for a month although I ordered fast delivery
A great product at a bargain price, I highly recommend. I advise you to use water in conjunction with essential oils bergamot and eucalyptus just top. Perhaps I will order more from this store, because. Several friends wanted the same)
Nice device. However the court little button does not work. Happy sits there a remote controll at. Otherwise I have nothing to had.
Товар принёс курьер на дом, всё отлично, заказала ещё для подруги. Спасибо.
Cool, the aroma is instantly. No filters needed. Not flimsy. I'll order another gift. A great option when you do not know what to give.
Everything works
The goods came for a week all works all OK
Everything is fine, delivery is super fast, contact store, lamp Super
Delivered in 4 days. Everything works. Thank you very much. Recommend!
A grade
Аромалампа не исправна, протекает!!! Вода льётся снизу струйкой. Выброшенные на ветер деньги, очень обидно.
Very nice
odered item 12.june. there was banner that store makes 7day shipping. later i get information that seller just send out in 7days . but not deliver. i thing that not correct information. and now ,two month later i get item. badly packeg.