Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Market On Me (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://marketonme.com/portal
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
Very intelligent crane! Stainless steel! Made qualitatively, packed neatly. Thank you store!
All same as description, simple to install, store recommended
very good , the installation was very easy
Fits
The first impression is that it won't last long, construction seems flimsy. Once installed it works correctly.
Quality is not very
.
Thank you, very quickly. prodovets-well done. I recommend.
Order received good goods Thank you store!!!!
You should not be added Looks to write a well received, thank you ~
Excellent quality
Super! Thank you!
It is made normally, only who has the crane is embedded in the countertop this one does not fit, a short thread.
All norms. I took to connect the nose to the crane instead of the handle I put the button. the quality is good. Ate drilled. I'm happy with everything!!!!
Not suitable because no hot water/cold water pipes.
Super thank you
good quality.
Thank you, very quickly realized, has not yet tried to put, but I think there will be no problems, I recommend.
Кран супер, когда заказывал не обратил внимание на то что он из нержавейки. думал хромированная латунь, или ещё какое-нибудь г...о но увиденное очень порадовало, тяжёлый и нержа 304. лучшая покупка на Али за последние время.
good quality.
The product is compliant I recommend
Thanks
Delivery less than 20 days to Pyaterochka. Packed soundly. The box is crumpled, but it's not critical. The goods themselves are intact. As in the description.
work like a charm
tres bien merci
Good quality faucet. Thanks store
received , seems good but not tested yet
Everything is exactly as described and fast delivery. Definitely highly recommended.
Thank you very much! The crane fully corresponds to the description! Heavy, pleasant to the touch. Installed without problems, adapters were useful, thank you!
Very good product simple and looks great works fine, 1/4 connector is safe and no leak
Excellent crane, I'll try to add a review
Во-первых короткие ножки. Со стандартными столешницами чуть-чуть снизу торчит - более короткую вообще не закрепить гайкой. Во-вторых соединительные штуки ненадежные. Течет. Пришлось самому покупать другие. Продавец упертый, в проблему вникать не хочет, помогать тоже, или другую деталь выслать не желает. А очень жаль.
Кран соответствует описанию. Сделан из пищевой нержавейки. Качество исполнения мне понравилось. Доставка заняла почти месяц, хотя продавец обещал быстрее. Общение с продавцом по техническим деталям было - моя твоя не понимать.
My first free, the crane is good, the size is standard, I recommend
Was very slow to arrive, passed largely date stipulated by supplier
Кран очень лёгкий, не может быть установлен, это опасно, из чего он сделан?, но только не сталь 304!!! Рядом на весах тоже краник из Китая, стальной, сравни!
Быстро, хорошо.
Very nice still no ניבדק
Everything is fine
Nihao Exellent The faucet is pure stainless steel. It is desirable to smear the sealer the place of installation, but you can also without a sealant. Clips latch blue for connection Gohn guest, transition sleeve with metal on the plastic tube, did not put, had to shoot from the sensor or search at home. Delivered in Ukraine by meest-Express Recommend
Delivery fast, has not yet installed, in kind of norms
Faucet beautiful top quality וטוב... Equal ומומלץ.
Thank you very much, everything corresponds to the description! I recommend to buy.
Nice one
It came in perfect condition, but I actually thought it was a little bigger, good quality, and the wrapper came a little damaged but intact the product, eye to the store with the wrappers
Great product. Works fine. Very easy to install.
Everything is OK, fitting tube as I understand Without Stoppers, the hose itself clamps. Crane norms. Now the kettle is excellent. Washer With thread plastic, scroll if strongly twist let's see how much will live
Matte case, looks expensive. Very fast delivery.
After aquaforovsky just a super, comfortable stylish crane.
Very good unbelievable