Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Market On Me (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://marketonme.com/portal
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The order was received intact, packed well. All as in the description. I did not communicate with the store.
Works fine.
very average quality, had to drill out the inlets just to get water to flow, would be nice if this included at least one filter
The goods are good. Delivery fast. store recommend.
товар супер.
Не надёжный продавец. Доставка отменена продавцом, потому что он поднял цену на этот товар.
A has difficulty for seal
Excellent. Quality at altitude. Thank you.
Thanks. Fast delivery. 5 stars.
Good thing. Very pleased. Recommend. The packing is pupyrka, but everything is whole, the plastic of the bulb is thick, heavy. What you need. Shop respect.
Фильтры не плохие, пластик крепкий, проблема с тем что текут....но тут думаю, дело не в фильтрах, а в опыте моего мужа:( Он хотел бы, как краях какой-то ободок, чтобы резинка не вылезала.
It all came two weeks before the ECB.
Everything is like in the description, the glass is thick, like good. Order came quickly
The goods arrived very quickly. 10 days to Kazan. Apparently the minibus was popular. Everything corresponds to the description.
Goods quality
The bulb is durable, the fumble tape and silicone rings are included. Thank you!
Looks decent
OK.
Came before the specified time, packed well, all whole
Got ordered 2 flasks for water filter. I want to try as a post-filter for the atoll system. Came a package from China to Kaluga in 15 days. Thank the store for the good item. Recommend.
Заказанный товар пришёл быстро. Молодцы.
Unfortunately is leaking!
In appearance, all the rules
ok
Quick delivery missing test
Le produit correspond à la description.
Took arrive fault the mails
Product is exactly what reported. Bought day 17/ago and arrived 03/set, very fast.
I bought a second such flask. In the first fell asleep small cationite, checked how it works. I was pleased. Cationite from the filter does not fall asleep, the water perfectly softens. The second one took for activated carbon. If anyone is interested, then the fitting on this flask goes with a thread of 1/4 inches. Plastic at the flask is thick, silicone pads on the covers. The product is good, it does not fall apart, it does not prick, well, only if the hammer claps it. In general, take it will not regret. You can fill any filler. I'll take another three of the flask, for zeolite. To sell respect. Packed qualitatively, everything is whole. It came quickly.
Not kit
Shipping is super fast. The product corresponds to the description. For such a price could fill in the corner.
Exactly the same as the image, only it takes almost three weeks to take home when it's in my local warehouses. Emails go from bad to worse.
Good, quality goods. Flask made of thick plastic. Fast shipping. Everything has come. Thanks to the store!) I recommend!
The product carries the specification I want. I received it in solid.